Stuck, curious, or hit a snag? Here's how to manage your subscription, restore a purchase, move your progress to a new phone, and reach a human. For anything not covered below, email support@sprntr.app.
Email support@sprntr.app for anything: a bug, a billing question, feedback on the program, or help getting set up. It reaches a real person, and we aim to reply within two business days. Telling us your iOS version and device model helps us help you faster.
The first two weeks are free. Weeks 1 and 2 need no payment. Week 3 onward, including maintenance mode after Week 52, requires a sprntr Pro subscription: $9.99/month or $49.99/year (US prices; the App Store shows yours in local currency). During the launch window, founding subscribers get the first year of the annual plan for $29.99 (then $49.99/year); see the Terms for the details.
Manage or cancel anytime in iOS Settings → tap your name → Subscriptions → sprntr, or in the app under Settings → Subscription. If you cancel, access continues through the end of the period you've already paid for.
Restore a purchase (new phone, or a reinstall) in the app under Settings → About → Restore Purchases, or with Restore on the subscription screen (Settings → Subscription → Upgrade). Your subscription is tied to your Apple ID, so it follows you to any device signed into the same account.
Refunds are decided by Apple, not by us. Request one at reportaproblem.apple.com. If something in the app isn't working, email us too and we'll try to fix it.
Your workout history and progress live on your device and sync across your own devices through iCloud. Sign in to the same Apple ID and your training follows you to a new phone. If something looks out of date, check that iCloud is on (iOS Settings → your name → iCloud) and that you're online.
Start over. In the app, Settings → Program → Reset Program deletes your workout history, time trials, and progress and moves you back to Week 1 Day 1. With iCloud sync on, that also clears them on your other devices and in iCloud. Your settings are kept. To keep a copy first, use Settings → Info → Export Training Data.
Remove your data completely. Deleting the app does not delete the copy in your iCloud, so your history comes back if you reinstall. To remove it too, delete sprntr from all your devices, then open iOS Settings → your name → iCloud → Manage Storage (Manage Account Storage on some iOS versions), choose sprntr, and delete its data. The Privacy policy has the full picture of what is and isn't stored, and how to ask us about the anonymous analytics and purchase records our providers hold.
A workout got interrupted. Can I pick it back up? Yes. Reopen the app within two hours and Home offers to resume right where you left off.
Reminders aren't showing up. sprntr asks for notification permission before your first workout, for rest alerts, and allowing it switches its reminders on as well. If none arrive, check that sprntr is allowed in iOS Settings → Notifications → sprntr, and that the types you want are on in the app under Settings → Notifications → Notification Preferences. You can turn any of them off in the same place.
My sessions aren't in Apple Health. Grant permission in iOS Settings → Privacy & Security → Health → sprntr. Completed sessions are written as running workouts.
When can I run a time trial? The 40 m trial is open from Week 1, so you can log a baseline whenever you like. The 60 m, 100 m, and 200 m trials unlock at Week 13, once the program has built up to them. Log trials from the Progress tab.
Privacy policy · Terms · Apple's Standard EULA
Last updated 2026-10-04